Who we are
FILM CRAFTERS AGENCY LLC. Our website address is: https://fcrafters.com.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
What We Sell
At FILM CRAFTERS AGENCY LLC, we provide high-quality marketing, content creation, and video editing services tailored for businesses, real estate professionals, and content creators.
Our services include:
- Social Media Content Creation – Video editing, caption writing, content strategy, and scheduling.
- Video Editing Packages – Professional editing for short-form and long-form content, including effects, motion graphics, and storytelling.
- Branding & Marketing Consulting – Strategies to improve online presence and audience engagement.
- SEO Optimization – Enhancing visibility on platforms like YouTube and Instagram.
Each service package is detailed with pricing and deliverables to ensure clarity and transparency.
Purchase Currency
All prices listed on our website are in USD ($). If you are purchasing from outside the United States, your payment provider may apply exchange rates and transaction fees.
Customer Service Contact Information
We offer multiple ways for our customers to reach us:
📧 Email: hello@fillcrafters.com
📞 Phone: +1 (754) 298‑6038
📍 Business Address: 11485 SW 100 TERRACE
Our team is available Monday – Friday 9/5 to assist with inquiries, support, and custom requests.
4. Fulfillment Policies
We are committed to providing a smooth experience for our clients. Below are our fulfillment policies:
Refund Policy
Due to the nature of digital services, we do not offer refunds once the service has been delivered. However, if you are unsatisfied with the final product, we will work with you to make necessary revisions within the scope of our agreement.
Delivery Policy
- Social media content and video editing projects have turnaround times based on the selected package.
- Standard delivery time is 14 business days, with expedited options available for an additional fee.
- Final deliverables are provided via frame.io
Return Policy
As we provide digital services, returns are not applicable. However, we offer revision rounds to ensure satisfaction.
Cancellation Policy
- Cancellations before work begins may be eligible for a partial refund depending on the work already completed.
- For subscription services, you may cancel before the next billing cycle to avoid additional charges.
For any concerns regarding your order, please reach out to our support team.
5. Legal & Export Restrictions
We comply with all applicable laws regarding digital content and marketing services. Certain services, such as ad placements, may be subject to restrictions based on location or industry regulations.
6. Privacy Policy
We respect your privacy. Our Privacy Policy outlines how we collect, store, and use customer data, including:
- Personal Data Collection – We collect contact information when you place an order or sign up for our services.
- Use of Data – Information is used strictly for service delivery, customer support, and marketing (with consent).
- Security Measures – We use encrypted data storage and secure payment processing via Stripe.
7. Business Address
FILM CRAFTERS AGENCY LLC
11485 SW 100 TERRACE
MIAMI FL.33176
8. Promotions & Discounts
From time to time, we offer special promotions and discounts. The terms of each promotion are clearly outlined on our website, including:
- Eligibility criteria
- Duration of the offer
- Any subscription or purchase requirements
9. Website & Payment Security
Our website follows PCI compliance standards to ensure the safety of your transactions. We use SSL encryption (HTTPS) for secure browsing and payments.
- Secure Payment Processing: All transactions are handled via Stripe, ensuring safe handling of cardholder data.
- Fraud Protection: We use advanced security measures to detect and prevent unauthorized transactions.
For more details, visit our Security & Payment Policy page.
10. Accepted Payment Methods
We accept the following payment methods:
💳 Visa
💳 Mastercard
💳 American Express
💳 Discover
💳 PayPal